Friday, November 23, 2018

Game Protection Robots Cruising Casino Floors...Are They Coming Soon?

Can "Buddy" catch casino cheats?
For those of you who missed it, the Pechanga Casino near San Diego, California has debuted roving security robots that patrol the casino, or at least areas near the casino such as the hotel lobby and hallways, in order to give casino guests more security and, even more important, a sense of more security and being as safe as possible.s

This brings an interesting question. These robots (for now) are more of a security apparatus than a game protection one...but will we ever see robots patrolling the actual casino floor looking to spot cheats, advantage players and even scams in progress?

Honestly, I don't know. The first thing that comes to my mind is: even if these robots were equipped with enough cameras and artificial intelligence to perform such a vital game-protection task, would they be able to walk themselves around a casino floor without getting in everyone's way?

I mean, picture a crowded Vegas casino on New Year's Eve, which happens to be the annual preferred working-night of professional casino-cheating teams. Forget about the angst those professional casino cheats would feel at the sight of robotical armies honing in on their scams and then one of them rolling right up to their roulette table and in a metallic-pitched robotical voice saying, "You guys are caught cheating"!...what about the regular players only wanting to grab a seat at a slot machine or blackjack table who might be bumping into these strolling robots? Sure, it might be fun greeting and taking selfies with a robot or two in the middle of the casino as long as it doesn't interfere with the gambling.

So just the mechanical driveability of the robots might pose a difficult problem to solve.

But beyond that, would digitally-equipped-video robots on the casino floor actually help casino surveillance departments identify cheats and spot their scams going down?

I must say it would be possible. Although I have never been a big believer in the usefulness of facial recognition technology in casinos, if it were directly put to use right on the casino floor, I might be convinced otherwise, especially if the robots zeroed into a face of a suspected casino cheat and zoomed in, then compared the contours of the face with an existing casino-cheat data base. In that scenario the robots could help.

But what about detecting a scam going down without any facial-recognition leads to the cheats being there, or more specifically, being at a table in set-up or operation of their cheat moves?

That remains to be seen. Of course these robots could be programmed to recognize tells of professional and sophisticated casino-cheat teams, but wouldn't a skilled human being with knowledge in those tells have to do the programming?

Of course he or she would.

And that's where these robots, named "Buddy" at the Pechanga, might fall short...though by no fault of their own! 

Friday, November 16, 2018

Another Connecticut Casino Insider Scam nets Cheating Dealer Probation

Mohegan Sun...More insider cheating
The player/agent, who had previously worked at the same casino for nearly two decades, got a year in prison.

It all happened on the blackjack tables at the Mohegan Sun casino, and like nearly always, it was a rinky-dink scam where the dealer, fifty-five-year-old Roy Mariano, simply overpaid the player, Marlene Rivera, many times when she won her hand. According to accounts I have read on this, there was nothing more than that going on. And their total take was nearly $80,000!

Imagine that...a simple overpay-scam taking down eighty grand! I don't know how long they were running it, nor do I know why the casino's surveillance department didn't catch it quickly, assuming that it went on for awhile. I mean, they had to be doing this for at least heavy green and black-chip action to get that kind of money out off  the tables.

It is just truly amazing all the insider scams that have happened at the two major Connecticut casinos over the years, the other of course being Foxwoods. I am not going to blame table-games staffs, nor am I going to blame surveillance departments. I guess the reason for this must be related to the simple fact that these two casinos are huge in size and congruent high-action, and cheating from the inside for several hundred dollars or a few thousand per night just stays under the radar.

Perhaps more details about this scam will emerge. If they do I will keep you posted.

Tuesday, November 13, 2018

A Game Protection Dinosaur

The Boxman...A lost breed
No, I am not talking about George Joseph (excuse the joke but he does refer to himself as a game protection dinosaur), but rather about a game protection dinosaur that George Joseph indeed knows very well.

Yes, I am talking about Las Vegas craps boxmen, who have more or less been gone for a decade now. Of course 10-years-gone doesn't yet qualify them as extinct, but in Vegas lore that is indeed becoming the case.

There has been a long debate in the casino industry about whether the demise of Las Vegas boxmen is a positive or negative for casinos' bottom line. The argument pits game protection people against casino finance executives and accountants, or should I say bean counters?

The game protection people of course argue that cutting out the  boxmen hurts that very protection of games and makes craps more vulnerable to cheating scams, both from the outside and those from the inside that involve dishonest craps crews who take advantage of boxmen's perpetual absence.

The finance executives and accountants say that the 3-man craps crew of two dealers and a stickman can adequately observe and protect craps tables just as well as they did in the era of boxmen. Therefore, boxmen were expendable and cutting their salaries more than made up for losses to cheats taking advantage of one less set of eyes watching the craps games, albeit an extremely important set of eyes.

Okay, which side do I take? I bet you can guess.

True, the reduction of salaries is certainly black and white and does reduce payroll.

But on the other side, the game protection side, things are not quite as clear. From a cheating point of view, I, for one, can attest to the huge increase in vulnerability to cheating that craps games have without the boxmen sitting on duty. The first casino area I ever noticed not sitting boxmen was Reno and Lake Tahoe, Nevada. And I first saw the boxmenless tables there in the early 1980s.

And boy did our cheat teams make Reno and Lake Tahoe pay! We bombarded all the casinos in those two Nevada gambling-hot-spots with purple check pastposts, sometimes for as much as $5,000 per move, pastposting both the pass line and the odds simultaneously. We didn't even need a distraction because there was no one there to be distracted. The stickman was always busied following the dice and placing the prop bets and the two base dealers, normally refusing to hawk the opposite end of the table (which is proper adherence to game protection), could never see the cheat moves going down there.

It was as easy taking those speckled purple checks off the craps tables as it is taking red and white candy canes from a baby, thus my point on cheating boxmenless craps from the outside.

So what about craps-cheating the same tables from the inside, by wise and dishonest craps crews who appreciate the existence of boxmen--or should I say non-existence of boxmen?

Need I remind you all of the infamous Bellagio Casino hopper scam that took place between 2012 and 2014, just a little while after boxmen began disappearing from Vegas craps tables? For those of you unfamiliar with a craps hopping scam, it is basically nothing more than players calling out verbal bets (hopping bets) before or as they are putting their checks on the table. The craps crew is then supposed to place the chips on the called-out number as soon as possible, before the dice are rolled.

Well, in the case of the Bellagio scam, the dishonest craps crew of three, a stickman and two dealers, simply placed the hopping chips on the number that was rolled, not the number that was called out or hoppped. This ridiculous amateurish scam went on in the Bellagio, a major Las Vegas Strip casino, for more than a year to the tune of $1.5 million without anyone not involved in it noticing.

Not even surveillance had a clue!

So who finally noticed it? I'm told it was another dealer not involved who wanted to be just that...involved. He supposedly approached the crooked threesome and demanded to be cut in on the scam, and those three cheating dealers were obviously as rudimentary as their scam was--they refused--and kept on cheating with the knowledge that another dealer who wanted in and was denied was on to everything!

So no surprise that the jilted dealer dropped the dime on the three dealer-cheats who eventually were all convicted of felonies and sent to state prison.

I firmly believe that had boxmen been present at the Bellagio during that time, the scam would never have come off, or at least it would have been much less costly if it did come off and a boxman was in on it. That because the crew would have had less opportunities to cheat in light of the fact they had to occupy all four crew positions around the craps table.

And what about the sliding-dice scams, today's modern craps table scourge? Sliding dice were mainly the responsibility of boxmen who more than not never let the dice out of their sight. So without them there, skilled dice-sliding teams who are capable of simulating a legitimate tumble with an illegitimate spin can easier get off their sliding scams.

And there's still another negative element the casinos' financial guys never take into account when arguing to get rid of boxmen...mistakes.

Mistakes! Dealers at craps make them more than dealers on the other table games. No doubt. Why? Because craps is by far the most complicated game to deal, so even craps dealers with tons of experience make errors on the payoffs.

And who do you think is there--or was there--to spot the errors and inform the dealers so they could be corrected?

You're right!...the boxmen.

But you know what? There's one element about the boxmen's disappearance that for me has even more significance than the game protection loss. That is simply the loss of ambience. For me, Las Vegas boxmen were a symbol of the action throughout the whole casino, the entire town. Perhaps as well a symbol of the showy machismo that Las Vegas craps games brought to the otherwise dry desert. Just the image of boxmen settling disputes, calming irate gamblers down, smiling at the attractive women, or the fancy way they rotated a die in their hands before examining it after it flew off the table, making sure it was the same die that had flown off the table and not a loaded one that may have been switched into the game by a cheat. The whole process of an experienced boxman examining a die was nothing short of a Las Vegas ritual. And I miss that.

So now that we are getting more and more into the boxmenless craps era in Las Vegas, you know how I feel about it.

How 'bout you? Do you side with the game protection guys or with the bean counters?

And one final thought: Just think that casinos in Las Vegas used to sit two boxmen, one for each side of the table, on jammed-up high action games!

What does that tell you about boxmen's true importance to game protection?

Thursday, November 08, 2018

Widespread Insider Employee Cheating Rocks Mark Twain Casino in Missouri

Lotta employee cheating going on!
Talk about brazen if amateurish casino-cheating scams!

The Mark Twain Casino in La Grange, Missouri certainly had its share.

According to accounts, the Missouri Gaming Commission is proposing a $50,000 fine for the casino for having allowed blatant cheating violations over an eight-month period between December 2016 and August 2017.

That's a long time!

It seems that the cheat scams, involving dealers, supervisors and pit managers, revolved around the casino's craps tables, where we have seen a sharp increase of insider employee scams, most notably the recent $1.4 million hopping-bet scam at the Bellagio in Vegas.

Just like that scam, which unbelievably occurred without interruption over more than a year, the Mark Twain scams were relatively simple, even ridiculous at that. The dealers, in collusion with their supervisors and pit bosses, allowed players to cap, pastpost and change their bets at will, either after they already won the bets or were in a favorable position to do so. It went to flagrant extremes such as the dealer calling a "no roll" on the thrown dice if they crapped out against the players.

There are two amazing things about the scam. The first is that the whole thing seemed carried out only to collect tips from the beneficiaries of the cheating. Unless those tips amounted to at least half the profits, these casino employees were risking their careers for virtually chump change.

The second incredible thing that hits home with this scam is: where was surveillance? Unless they were in on it, which does not appear to be the case, how could this go on for eight months without someone from surveillance catching on to it through routine reviews and observation.

In all, three employees were fired and arrested. A table games supervisor and pit manager have already pleaded guilty and received probation, community service and lifetime bans from casinos in Missouri...pretty light sentences for a continuing criminal enterprise, I would say.

My take: This relative amateurish scam scenario is just more plain evidence that table games dealing-procedures must be adhered to and stressed over and over again via repetitive training. Same thing goes for surveillance.

Wednesday, October 17, 2018

Poker Cheating at Charity Events...That's Bad!

Cheating Charity Poker...Bad!
Have you ever wondered about people cheating in poker games that are run by and for charities? Does it happen? Are there people out there who would actually do this, especially if their cheating would affect monies earmarked for helping those people who are suffering and depend on charities to make ends meet and get by?

Well, I hadn't thought about this until I read an article about an Indianapolis charity poker room being under state investigation. That certainly got my attention.

A poker room run by the Northside Knights of Columbus that generated some $4 million in player rakes but only showed a profit of $150,000 is being investigated by Indiana State officials, who were apparently tipped off by an angry player who'd been barred from playing there.

The first question is why was that player barred. Was it for cheating? Or was it for being drunk or some other disorderly conduct? According to some newspaper accounts, the state is investigating only minor issues such as not properly displaying rules signs and allowing players to tip the dealers, which is prohibited by charity gaming regulations dictated by Indiana law.

However, most people, me included, do not buy that this is some kind of investigation into minimal violations of gaming law, especially with the knowledge that just last year another charity poker room in neighboring Fort Wayne was cited for giving only a small percentage of its revenues to the charities it represented.

I don't know exactly what's going on at the Northside Knights charity poker room, but I do know this: someone is cheating. It could be the players, the organizers or both.

I'm gonna say it's probably both!

Thursday, October 04, 2018

Meet Terry Roses! Then learn how to spot marked cards in live casinos!

Training wih Terry and Steve Hamilton
I just met Terry Roses at the 2018 Upper Midwest Intelligence Gathering (UMIG), which is the intelligence unit of casino security and surveillance personnel for midwestern casinos. I was the main speaker there, scheduled for the second day of the two-day conference. I had no intention of being there the first day, until a Minnesota surveillance director emailed me about a guy who was going to do a presentation that first day all about identifying marked cards in casinos. 
That guy was Terry Roses, and after hearing about his "secret lab," I became so intrigued that I made a last minute change of airline tickets to be able to get there in time to see Terry's presentation the day before mine.
And boy was it some presentation! The best and most interesting I´ve ever attended at any game protection conference. Terry perfectly presented his material, interweaving his own life and how he developed a keen interest in marked cards with that of displaying several casino-cheating gadgets and finally his own invention, which is a fabulous little handheld gizmo with which ALL daub card-markings can be seen and identified on the spot. I have been told by several high-profile surveillance executives in Las Vegas that it is the BEST DEVICE of its kind ever to hit the market.
I then had the unexpected pleasure of Terry helping me with my own presentation! He was tremendous!
And Terry, who goes by the name of the "honest cheat," is just that. I mean this guy is even more honest than he looks. He is also humble, so much so that he had to be pushed to aggresively market his product.
It is called the Inspecta Card Scanner and you can see it by making an appointment with Terry. Perhaps he'll show you his secret lab!
So I urge all surveillance departments that want to be able to detect marks on suspicious cards on the spot to get a hold of Terry's Inspecta Card Scanner. It will serve you well!

Friday, September 21, 2018

Man Arrested for Cheating Hollywood Casino in Indiana Tries Hollywood-Worthy Funny Bribe on Gaming Agents!

Big Mac to avoid Casino Cheating Charge?
A thirty-four-year-old man named Justin Athey got caught pastposting bets at the Hollywood Casino in Lawrenceburg, Indiana. He was taken to the casino's back room, where he was interrogated and then placed under arrest by Indiana Gaming Commission agents. Then in a final desperate attempt to get out of the hot water, Athey allegedly offered to buy (or get) the gaming agents as many Big Macs as they fancied.

The reports of the incident do not say whether or not Athey is an employee of McDonald's, nor does it detail which casino game he was pastposting and for how much. What is clear, however, is that the gaming agents did not accept the Big Mac bribe.

My take: Maybe those agents just had lunch and weren't hungry! LOL. Also, I think it would make a funny Hollywood scene if Martin Scorscese ever make a sequel to his movie "Casino."

Thursday, September 20, 2018

All Casino Employees in the Philippines now Banned from Gambling in Casinos!

Message to Casino Employees Only
And we're not just talking about dealers, floorpeople and other persons directly involved in the gaming aspect of casinos. The Philippine national casino gambling ban affects all casino employees, right down to custodians and parking attendants.

This casino-banning seems to be following a trend of other Asian casino jurisdictions that have either done the same or are in the process of enacting similar legislation. In a previous blog article I wrote about the pros and cons of this issue, and, more importantly, whether or not governments should have the right to ban employees from any sector from gambling in casinos.

The reasoning for these bans are usually twofold. First is the common claim that casino employees could develop problem gambling habits that could have a negative impact on their job performance or even on their ability to work.

Second, and probably more the reason for doing so even though it is much less publicized, is the casinos' desire to reduce the chances of any dealers and floor personnel getting involved in inside cheating scams to rip off the casinos in which they work. The thought does make solid business sense as a dealer who is losing too much money gambling is certainly more probable to compromise his job than dealers who don't take such risks at losing money.

My take: I do not think the government of any country that allows gambling casinos to operate should have the right to ban specific sectors of the work force from gambling in casinos, even if they work in one.

Saturday, September 15, 2018

Card Counter Tommy Hyland caught....AGAIN!

Face to well known!
What's the matter with this guy? He's been getting caught card-counting at Eastern Seaboard casinos so much over the past few months it makes my head spin!

Hyland, who just might be the most dedicated professional card-counter with the most longevity of all time, was recently booted out MGM's new Springfield, Massachusetts casino. Just a few months ago he received that same welcome in several New York State casinos. Of course Hyland has blackjack card-counting heat all over the United States and probably Canada as well.

You would think he should emigrate to casinos overseas...at least for awhile.

Here's an article recounting his MGM Springfield tossing.

Thursday, September 13, 2018

Just How Bad can Casino Game Protection Get?

Why is there a dolly?
EXTREMELY BAD!

Don't just take my word for it. Simply take a look at this casino game protection training video released by an Asian TV station.

It appears to be a training class for a real casino staff or regulatory body, although I am not sure. The trainer is from the NSW Liquor and Gaming Control Authority, which indicates New South Wales in Australia, but all the attendees appear to be Asian, therefore I cannot pinpoint where this happened and for whom it was given.

In any case, I have never seen such an utter display of lack of credible cheating knowledge by a game protection trainer. The woman shows nothing but low-level scams, and does a hesitating job at best. She then makes the incredibly naive statement that the dolly "will certainly stop people from putting bets on top."

She means to say pastposting or capping bets, which respectively is making a new bet after the winning number has been determined or adding chips to an existing winning bet.

The correct lexicon aside, her statement is so false that making it puts the casinos she trains at much higher risk and vulnerability to professional cheats who already feast on casinos lacking proper game protection training.

This is because the best professional roulette cheating teams only do exactly what she tells her students cannot be done--pastpost maximum straight-up bets on the number-- UNDERNEATH the dolly. I myself pastposted $100 checks straight-up underneath the dolly hundreds of times. So this terrible piece of misinformation being fed to its dealers is just one example of why some casinos remain the professional casino-cheats candy stores of the world.

I urge whoever hired this trainer...IF YOU DON'T WANT TO HIRE ME TO TEACH YOUR CASINO REAL GAME PROTECTION, AT LEAST HIRE SOMEONE WHO HAS A CLUE!!!

By the way...now that we're speaking about the roulette dolly, how many of you know that before the mid 1950s it did not exist on American and Asian-style roulette wheels? Just like with French-style roulette wheels that never used the dolly, dealers simply pointed to the number and verbalized it with "red-black, even-odd," etc.

Now that you know this, how many of you can guess why the dolly was invented?

Online there are many accounts of this, but most of them are inaccurate. Some say that it was to help people remember the last winning number in order to facilitate their betting patterns for upcoming spins. Others say by the dealer removing the dolly after all the winning bets are paid, the players know when they can begin their betting for the next spin.

Although these reasons are partially correct, they have nothing to do with the one reason the dolly was invented. In fact, the ubiquitous roulette dolly has a colorful history, and I am actually a descendant of it...so to speak.

Prior to 1955, there were no such dollies in existence. Roulette dealers would simply point to the winning number on the layout, announce it, and then begin sweeping the losing chips off the layout and the process of paying the winners, first the outside winners then the inside winners.

The early and mid-fifties were the heyday of roulette pastposting (placing late bets), especially straight-up on the numbers. In fact, it was like a roulette cheating epidemic. The biggest roulette pastposting cheats at the time were Henry Classon, a cheating ancestor of mine, and a mute gentlemen named Mumbles, both inducted in the Casino Cheats Hall of Fame.

This pair terrorized casinos in Las Vegas, Reno and Puerto Rico to the point that a fed-up pit boss named Kiki Vargas at the Americana casino in Puerto Rico decided to do something about it: he invented the roulette dolly.

His idea was that if the dealer placed the dolly atop the chips on the winning number or on the naked winning number, roulette pastposting cheats would no longer be able to manipulate those chips or place ones on the number that weren't there before the ball dropped.

BOY WAS HE WRONG!

But in spite of that, casinos across the world have been using the roulette dolly ever since.