Tuesday, March 22, 2016

Casino Game Protection Post: How Live Casino Surveillance Communication Fails

Do I see it?
An integral part of the surveillance and security apparatus protecting live brick and mortar casinos is strong communication between surveillance operators upstairs and casino personnel on the floor working the gaming tables. 

Without it, protecting casinos will not get much help from all that state of the art video and audio technology.

A prime example of the failure of these systems occurred when I was active cheating casinos.

I was pastposting $5,000 chips (called “chocolates” in some high-end Vegas casinos) underneath $100 chips, known almost everywhere as “blacks.” This was a major move taking five grand a pop out of casinos, sometimes ten when my teammates and I used two chocolates at a time.

After an incredible run of 151 consecutive successful chocolate-chip pastposts in July and August 1995, we finally had a “miss” on a Caesars Palace blackjack table when a pit boss refused to pay the pastposted bet. In the aftermath, the heat that came down inside the Vegas casinos was a helluva lot hotter than the scorching desert air outside.

Griffin Investigations and the totality of Las Vegas casino surveillance shot into action to try and put my team and I out of business. They immediately flooded Vegas with circulars advising casinos that a pastposting team was running amok slipping chocolate $5,000 chips underneath $100 blacks.

It was enough to make us stop using that move—but not enough to put us out of business.

We discussed out “big heat” problem and soon came up with a very clever idea that enabled us to go right back into the hot casinos:

Pastpost yellow $1,000 chips under $25 greens.

True, the change was a reduction in our profit-per-move, but taking a grand off the table each time was better than having to pack up and leave town.

So we went on another live casino-cheat rampage doing the reduced pastpost move. Right back inside Caesars Palace, we encountered another steamy situation. The pit boss was suspicious but still ordered the dealer to pay the bet.

Why?

Because the intercasino advisory warned of chocolate $5,000 chips being pastposted underneath $100 black chips—not $1,000 yellow chips being pastposted underneath $25 green chips.

For this reason, we were able to continue doing the same move as if we had never been doing it with the chocolate chips. After a hundred more of the yellow-green combo, we took heat and then, believe it or not, went right back into the casinos slipping $500 purple chips underneath $5 red chips.

Even I couldn’t believe it!

Where’s the surveillance communication failure?

Simply its lack of communicating the totality of the move. The advisory should have given a description of the move and advised that it could be done with other high-denomination chips besides the $5,000 chocolates.

This failure of proper communication between casino surveillance departments and the casino personnel in the gaming pits still exists rampantly today.

It is always one of the key points I make to casino floor and surveillance staffs when I train them in the field of casino table-game protection.