Sunday, October 03, 2010

Full Tilt Poker's Stock E-mail to Online Poker Cheat Victims on its Site

This is a verbatim account of the standard e-mail that Full Tilt Poker's security department sends to its victims of online poker cheating and to online players complaining or asking questions about online poker cheating at Full Tilt.

"The Full Tilt Poker Security department has recently concluded an extensive investigation and we have determined that some of your opponents were in violation of our site terms.

We have permanently closed all of the offending accounts. In cases of proven cheating, 100% of the confiscated funds are returned to the players who were victimized. The reimbursement calculation is based on the number of tournaments or hands played against the offending players, and the amount won or lost against them.

We have determined that you are entitled to a refund of $X which will be placed in your account in the next 72 hours.

For a number of reasons, we are unable to provide any other additional information regarding this case, including the players involved and the game type where it occurred. We thank you for your understanding in this regard. The vigilance of our players in reporting suspicious behavior is an important addition to our ongoing diligence against unethical conduct, and we carefully investigate every concern of suspicious activity.

If you believe you have witnessed unfair play at our tables, please don't hesitate to contact us at If there is any other way we can be of assistance, please let us know.

My Take: I hate to use cliches but it is what it is. In other words, not much.